Policies
Shipping & Returns
read this first
Every piece is printed to order. Nothing is made in advance and nothing sits in a warehouse, which means your order is printed in the next batch after you order. Batches go to print every couple of weeks, and your order leaves us within 7 days of that.
The delivery times below are counted from the day your parcel leaves us, not the day you ordered. Every product page shows its exact ship-by date, and so does your order confirmation. Express shipping speeds up delivery, not production.
Delivery once it ships
| Region | Standard | Express | Free Over |
|---|---|---|---|
| Australia | from $9.95 AUD 3-7 business days | from $20 AUD 1-3 business days | $120 AUD |
| New Zealand | included in the price 6-12 business days | — — | 3rd piece on |
| Asia Pacific | included in the price 7-14 business days | — — | 3rd piece on |
| US & Canada | included in the price 7-16 business days | — — | 3rd piece on |
| UK & Europe | included in the price 8-18 business days | — — | 3rd piece on |
| Rest of world | included in the price 10-25 business days | — — | 3rd piece on |
Within Australia, shipping is priced by what the parcel weighs, the same way Australia Post charges us. We don’t mark it up.
Everywhere else, postage is already in the price of each piece, so the price you see is the price you pay. It covers your first two pieces; anything after that ships free. The exact total is in your bag before you pay, and it never changes afterwards.
Returns Policy
Every piece is printed to order for you, one at a time, so we don't accept returns or exchanges for a change of mind. Have a look at the size guide on the product page before you order, and email us if you're between sizes. We're happy to help you pick.
If something is wrong with your order, tell us within 30 days of delivery and we'll sort it out. That covers a piece that arrives faulty, misprinted, damaged, not as described or just not what you ordered.
This never affects your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to a repair or replacement if a piece isn't of acceptable quality. Nothing on this page limits that.
To initiate a return, email support@decanted.co with your order number. We'll process your refund within 5-7 business days of receiving the returned item.
Exchanges
Need a different size? Exchanges are free for Australian orders. For international exchanges, return shipping is on us — you just cover the new shipment.
Subject to availability — if your preferred size has sold out, we'll process a full refund instead.
Still have questions? Check our FAQ or email support@decanted.co